Privacy Policy

1. Who we are

Smartmart Global Trade Ltd ("we", "us") operates the SmartMart Commerce Platform at smartmartglobaltrade.com. We are the data controller for personal data processed through this website under UK GDPR. Registered office: Dorset Road, London, SW19 3EF, United Kingdom. Contact: info@smartmartglobaltrade.com.

2. What data we collect

• Order data: your name, email address, the product(s) purchased, price paid, currency, order ID, and timestamps — collected when you place an order.
• Support data: the contents of emails you send to our support addresses.
• Quote requests: company name, work email, and scope details you submit through the enterprise quote form.
• Technical data: standard web server logs (IP address, browser type, pages visited) kept by our hosting provider for security and troubleshooting.

We never collect or store card details. Card entry happens inside our payment provider's secure, PCI-DSS certified card field; we only receive a one-time payment token and confirmation of the result.

3. Why we process it (legal bases)

• Contract: to process your order, deliver your products, and provide support.
• Legal obligation: to keep transaction records required by UK tax and accounting law.
• Legitimate interests: to prevent fraud, secure the site, and respond to enquiries.

We do not sell your data, and we do not send marketing emails unless you have expressly asked for them.

4. Who we share it with (subprocessors)

• Payment processing: Square (Block, Inc.) and, where applicable, Revolut Ltd — they process your payment and receive the data needed to complete it.
• Hosting: our web hosting provider stores the website and server logs.
• Email delivery: our email provider transmits order confirmations and support replies.

We share only what each provider needs to perform its function. A current subprocessor list is available on request.

5. International transfers & currency conversion

Payments may be processed in GBP by our payment provider; where prices are displayed in USD, the GBP amount is shown to you before payment. Payment providers may process data outside the UK under appropriate safeguards (such as UK-approved standard contractual clauses).

6. How long we keep it

Order and invoice records are retained for 6 years as required by UK tax law. Support correspondence is kept for up to 2 years after the ticket closes. Server logs rotate on a short cycle set by our host. Data no longer needed is deleted or anonymised.

7. Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal data; object to or restrict processing; and request portability. Email info@smartmartglobaltrade.com and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

8. Cookies

We use only essential cookies and local storage needed for the site and secure checkout to function (including those set by our payment provider's card field for fraud prevention). We do not use advertising cookies.

9. Changes

If we change this policy we will update the date at the top of this page. Significant changes will be highlighted on the site.

Smartmart Global Trade Ltd · Registered office: Dorset Road, London, SW19 3EF, United Kingdom