What we actually do to protect your data and your customers' payment details — and where to report a problem. We only publish controls that are genuinely in place.
Payments run through our payment provider's hosted checkout. The provider handles all card data — we never store or even see raw card numbers.
Every charge corresponds to a named SKU with a published price. We do not accept custom or typed-in payment amounts.
All transactions are screened by our payment provider's fraud-prevention tooling as part of checkout.
All site traffic is served over TLS (HTTPS).
Internal systems use role-based access — staff see only the data needed for their function.
Every completed order is logged with its order ID, SKU, price, buyer email, timestamp, and delivery status.
Card processing runs entirely on our payment provider's PCI-DSS certified infrastructure; we never ingest raw PANs.
We process personal data under UK GDPR as data controller for account and order information. See the privacy summary below for your rights.
Our payment provider, and our hosting provider, process data on our behalf. A full subprocessor list is available on request.
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We aim to meet WCAG 2.1 AA. Found a barrier? Email accessibility@smartmartglobaltrade.com.
Account and order data is kept for as long as your account is active, plus the period required by UK tax law, then deleted or anonymized.
The platform targets standard commercial availability; planned maintenance is announced in advance where possible.
Suspected security incidents are triaged immediately; affected customers are notified in line with UK GDPR breach-notification timelines.
Found a security issue? Email security@smartmartglobaltrade.com — we ask that you don't publicly disclose before we've had a chance to respond.
Our legal framework is a single canonical set: Terms of Service, Privacy Policy, Refund Policy, Delivery Policy, Cookie Policy, Acceptable Use Policy, and Service Agreement. Every price and service name in these documents matches the live Catalog and Pricing pages exactly. Read the full Privacy Policy, Terms & Conditions and Refund Policy; the remaining policies are summarised below and available on request from info@smartmartglobaltrade.com.